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Terms and conditions

These terms apply to every booking of a private transport service made through parispremiumvan.com, by quote, by email, by phone or by WhatsApp. By confirming a booking, you accept them.

1. Operator

Services are provided by MM TRANSPORTS, SASU with share capital of €100, 79 avenue Verdier, 92120 Montrouge, France, SIREN 905 217 535, RCS Nanterre, VAT FR71905217535, registered as a private hire (VTC) operator under number [[À COMPLÉTER : n° registre VTC]], trading as Paris Premium Van (“we”).

2. Nature of the service

We provide pre-booked private transport with a chauffeur in Mercedes vehicles (sedans, vans and minibuses), for the exclusive use of the customer and their party. Under French law, private hire vehicles cannot be hailed in the street: every ride must be booked in advance.

3. Booking

  • Online: the booking form shows a fixed price for the route, date and vehicle selected. The booking is final once payment or confirmation is completed and a confirmation is sent to you.
  • By quote: we send a written quote. The booking is final once you accept it and, where requested, pay the amount or deposit indicated.

You must give accurate information: addresses, times, flight, train or ship references, number of passengers, luggage (including strollers and sports equipment) and the age of each child. The vehicle is chosen on the basis of this information.

4. Prices

Prices are fixed in advance, in euros, including VAT, for the agreed route, vehicle and time. [[À VÉRIFIER : péages, stationnement et frais de traversée (Londres) inclus ou non]]. Any change requested after booking (extra stop, extra waiting time, more passengers, a different route) may change the price; we confirm the new price before it applies.

5. Payment

[[À COMPLÉTER : moyens de paiement, moment du paiement, acompte pour les groupes, facturation des agences]]. An invoice is issued for every service.

6. Waiting time and delays

For arrivals by air, rail or sea, the chauffeur follows the reference you gave. Included waiting time: [[À COMPLÉTER : durée d’attente incluse par type de prise en charge]]. Beyond it, waiting is charged as agreed with you. If you cannot be found at the meeting point and cannot be reached after the waiting time, the ride may be considered a no-show and charged in full.

7. Changes and cancellation by the customer

Changes must be requested as early as possible and are accepted subject to availability. Cancellation conditions: [[À COMPLÉTER : délais d’annulation gratuite et frais, par type de prestation (transfert, journée, groupes)]].

8. Cancellation or substitution by us

If we cannot provide the booked vehicle, we offer an equivalent or larger vehicle at no extra cost. If no solution is accepted, the amount paid for the service is refunded in full.

9. Passengers, children and luggage

  • Every passenger must wear a seat belt. Children travel in a child restraint adapted to their age and size, which we fit on the basis of the ages you declare.
  • The number of passengers may not exceed the number of seats in the vehicle.
  • Luggage must match what was declared at booking. If it does not fit safely, the chauffeur may refuse it, and an additional vehicle may be required at extra cost.
  • Smoking and vaping are forbidden in the vehicles. Passengers are responsible for damage they cause to the vehicle, including cleaning costs.
  • The chauffeur may refuse to carry a person whose behaviour endangers safety.

10. Liability

We are insured for the carriage of passengers [[À COMPLÉTER : assureur]]. We are not responsible for delays caused by traffic, road closures, weather, strikes, police measures or other events beyond our control, nor for a missed flight, train or ship when the pickup time was set by the customer or the customer was late. Valuables left in the vehicle remain the responsibility of the passenger.

11. Right of withdrawal

Under the French Consumer Code (article L221-2), the right of withdrawal for distance contracts does not apply to passenger transport services. Cancellations are governed by section 7.

12. Complaints and mediation

Complaints can be sent to contact@parispremiumvan.com. If no solution is found, consumers may refer the matter free of charge to the consumer mediator: [[À COMPLÉTER : nom et coordonnées du médiateur de la consommation]].

13. Personal data

Personal data is processed as described in our privacy policy.

14. Applicable law

These terms are governed by French law. Disputes with professional customers fall under the jurisdiction of the courts of Nanterre. Consumers keep the rights given by the law of their country of residence where applicable. The English version of these terms is the reference version. More information about the company is in the legal notice.

Last updated: [[À COMPLÉTER : date de mise en ligne]]

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